ServiceNow Analyst

Please contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Abhinav Chakraborty at email address     can be reached on #

630-576-1925

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We have Contract role ServiceNow Analyst for our Bolingbrook, IL. Please let me know if you or any of your friends would be interested in this position.
 
Position Details:
ServiceNow Analyst-Remote- Bolingbrook, IL
Location                : Bolingbrook, IL 60440(100% remote)
Duration               : 6+ months of contract
Pay range             : $25/hr. - $28/hr. on W2.
Job Description:
ServiceNow Platform Knowledge

• Understanding of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, etc.).
• Familiarity with Service Catalog, Workflows, and SLA management.
• Ability to configure forms, fields, UI policies, and business rules without scripting.

 
ITSM & ITIL Best Practices

• Strong grasp of ITIL principles (Incident, Change, Problem, Knowledge, CMDB).
• Understanding Service Level Agreements (SLAs) and their impact.
• Experience in Service Desk and IT Support processes.

 
Business Analysis & Requirements Gathering

• Ability to gather, analyze, and document business requirements.
• Conduct workshops and stakeholder meetings to understand pain points.
• Translate business needs into ServiceNow solutions.

 
Reporting & Data Analysis

• Experience creating Reports, Dashboards, and Performance Analytics in ServiceNow.
• Ability to track SLAs, KPIs, and service metrics to drive improvements.
• Understanding of CMDB reporting and data integrity best practices.

 
Configuration & Administration

• Configuring ServiceNow without scripting (e.g., UI policies, templates, workflows).
• Managing user roles, groups, and permissions.
• Familiarity with Flow Designer and Automation for business processes.

 
User Support & Training

• Creating and maintaining knowledge base articles and documentation.
• Conducting user training and workshops on ServiceNow features.

 
Testing & Quality Assurance

• Writing test cases and performing UAT for ServiceNow changes.
• Ensuring system configurations meet business needs before deployment.
• Collaborating with developers to validate and refine solutions.

 
Communication & Collaboration

• Strong communication and stakeholder management skills.
• Ability to work with developers, administrators, and business users.
• Translating technical concepts into business-friendly language.

 
Integration & Data Management (Basic Understanding)

• Familiarity with ServiceNow integrations (REST, SOAP, MID Server).
• Understanding CMDB data structure and data import processes.
• Knowledge of data validation and cleanup strategies.

 
Required Skills:

• Understanding of ITSM modules (Incident, problem, change, request, CMDB, etc..)
• Experience creating reports, Dashboards, and performance analysis in service now.
• Familiarity with flow designer and automation for business process.
• Familiarity with ServiceNow integrations (REST, SOAP, MID Server)

 
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Abhinav Chakraborty at email address     can be reached on #

630-576-1925

.
               
About generis tek: generis tek is a boutique it/professional staffing based in Chicago land. We offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. We aspire to be our client has most trusted business partner.