Customer Service Representative

Please contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Siddhant Singh at email address   can be reached on #

630-576-1906

.
 
We have Contract role Customer Service Representative for our client at Fort Washington PA. Please let me know if you or any of your friends would be interested in this position.
 
Position Details:
Customer Service Representative- Fort Washington PA
Location                              : Fort Washington PA, 19034
Project Duration             : 6+ Months


 Insurance Specialist - Customer Service Representative

Onsite Role: 1100 Virginia Drive, Fort Washington Pennsylvania 19034
Property and Casualty License in the State of PA Preferred
Insurance Specialist will provide support to Client's client customers. They provide coverage and program details, answers to various insurance questions relating to umbrella insurance and provide follow-up correspondence. This is an essential position with on-site manual fulfillment, invoicing functions, transaction processing, and call center support.

Additional daily activities include:

• Respond promptly and professionally to incoming telephone calls, chats, and tickets.
• Assist with order problems, exchanges, edits, and tracking.
• Develop a knowledge of insurance products, services, etc. and effectively convey this information to customers.
• Understand and resolve compliance issues in accordance with policies and procedures.
• Be an active team member and support overall teamwork and morale.
• Adhere to all established procedures, policies, and safety rules.
• Maintain established performance levels.
• Superb customer service skills and professionalism with a strong ability to diffuse customer concerns.
• Evaluate individual customers' needs and propose additional insurance products based on personal and business needs.
• Reconcile client payments against the policy administration system.
• Maintains customer records by updating account or policy information.

Required Experience:

• Three to five years of experience in personal insurance background working with umbrella coverages.
• Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions relating to personal lines of umbrella coverage.
• Prior experience working in a call center environment.
• Demonstrated skills and abilities to be purposeful and solve complex issues.
• Experience with CRM- Customer Relationship Management System preferred.
• Possess excellent written communication skills for customer correspondence, be able to speak broadly and question customer's needs.
• Ability to identify process efficiencies and manage daily activities in a thorough and accurate fashion.

Education:

• College degree preferred or equivalent years of industry experience and high school diploma.

 
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Siddhant Singh at email address   can be reached on #

630-576-1906

.
 
               
About generis tek: generis tek is a boutique it/professional staffing based in Chicago land. We offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. We aspire to be our client has most trusted business partner.