HR Advisor

Please Contact : To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Chaitali Lad at email address   can be reached on # .
 
 
We have Contract for HR Advisor-Remote for our client San Francisco, CA. Please let me know if you or any of your friends would be interested in this position.
 
Position Details:
HR Advisor-Remote- San Francisco, CA
Project Duration               :1+ year
Location                            : San Francisco, CA (100% remote)
 
Job Description:
 
The Role
We are looking for an Advisor to join our HRAnswers team as we continue to expand and grow our customer support teams globally! The HRAnswers Advisor acts as the first point of contact for internal and external clients. They serve as a liaison, connecting with COEs, managers and employees to resolve requests. This is a Contingent Worker position.
 
Responsibilities

• Provide human resources guidance, information, and education to employees (customers) at all levels while focusing on exceptional customer service.
• Manage a high volume of employee requests and tickets daily in a fast paced, agile environment while effectively tracking, documenting and reporting progress on HR requests.
• Deliver personalized care experiences and effective partnerships through multiple modes of communication including chat/phone/casework
• Utilize a verify-and-research approach to provide quick and accurate information related to company policies, programs, systems and services.
• Guide and coach customers on how to navigate internal tools, systems and resources to promote self-service.
• Support customers on implementation and execution of core HR programs while supporting the needs of the business.
• Partner with other COEs and collaborate cross-functionally while handling complex situations to make recommendations on appropriate courses of action.
• Take on 1-2 point of contact (POC) roles to support HR projects, programs or initiatives and represent HRAnswers either regionally or globally.
• Monitor and actively contribute to personal Service Level Agreements for responsiveness, turnaround time, and employee experience.

 
Requirements

• Ability to solve issues in a decisive way, exercising sound judgment and emotional intelligence
• HR Domain Knowledge with at least 3 years experience in a client facing HR role
• Experience supporting end-to-end HR offerings, LOA, Payroll, Benefits, etc.
• Experience with Workday or a similar HCM
• Educated to degree level (BA/BS Degree) or equivalent experience
• Experience with ServiceNow or a similar ticketing system
• Continuous improvement mindset
• Excellent verbal and written communication skills
• Exceptional customer service skills with a continuous improvement mentality
• Team player and adept at collaboration in a virtual, global environment

 
 
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Chaitali Lad at email address   can be reached on # .
 
 
About Generis Tek: generis tek is a boutique it/professional staffing based in Chicagoland. we offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. we aspire to be our client’s most trusted business partner.